Hura500 takes our responsibility to protect every member's personal data seriously. This document clearly outlines the types of information we collect, the purposes for which it is used, how it is protected, and your rights as a registered member of our platform.
Six core principles that guide how hura500 handles your personal data
All data transmitted between your device and hura500's servers is encrypted using 256-bit SSL technology — the same standard used by major Malaysian banks such as Maybank and CIMB. This ensures that no third party can intercept or read your information in transit.
Hura500 only collects personal data that is strictly necessary to provide platform services. We do not request or retain information that is irrelevant to account operations, financial transactions, or our legal compliance obligations.
Hura500 has never sold, rented, or shared member personal data with third parties for marketing or commercial purposes, and we never will. Your data is shared only with parties directly involved in delivering our services, and only when necessary.
You have the right to access, correct, delete, or transfer your personal data held by hura500. Privacy rights requests may be submitted to our support team and will be processed within 30 business days.
Your bank account details, e-wallet information (Touch 'n Go, GrabPay, Boost, DuitNow), and payment details are stored with an additional layer of protection. hura500 uses data storage methods that minimise exposure of sensitive details to internal systems that do not require access to them.
Hura500's security systems are audited regularly by independent third parties. Round-the-clock security monitoring ensures that any threats are detected and addressed promptly. Access history to sensitive member data is logged and reviewed periodically to guard against unauthorised access.
This Privacy Policy explains how hura500 collects, uses, discloses, and protects your personal information when you use our platform. By registering an account or continuing to use hura500, you agree to the privacy practices described in this document. If you have any questions, please contact us at support@hura500.xyz.
Hura500 is a Sports Betting and online casino platform operating for players in Malaysia. We understand that privacy and personal data protection are of the utmost importance to every one of our members. This Privacy Policy is designed to explain clearly and transparently how we handle your personal information — from the moment you browse our website through to your day-to-day activity as an active member.
This policy applies to all information you provide to hura500 through any channel — account registration, platform usage, financial transactions, communications with our support team, or any other interaction with our services. It also covers information we collect automatically when you use the platform, such as usage data and cookies.
Hura500 is committed to upholding internationally recognized data protection standards. We do not treat privacy compliance as a mere legal obligation — it is part of our broader commitment to earning and maintaining the trust and confidence of our members. Your personal data will never be sold, rented, or exchanged with third parties for marketing or commercial purposes.
Hura500 collects several categories of personal data depending on how you interact with the platform. Below is a full breakdown of the types of data we may collect:
| Data Category | Examples | Mandatory / Optional |
|---|---|---|
| Identity Information | Full name, date of birth, national ID or passport number | Mandatory (KYC) |
| Contact Information | Email address, Malaysian phone number | Mandatory |
| Financial Information | E-wallet account name, bank account number for withdrawals | Mandatory (transaction) |
| Profile Information | Username, password (encrypted), language preferences | Mandatory |
| Verification Documents | Copy of identification card, proof of address (utility bill statement) | Mandatory (Enhanced KYC) |
| Communication | Live chat records, emails, complaints, and support enquiries | Contextual |
Hura500 uses the personal data collected solely for the purposes outlined below. We will not use your data for any other purpose without informing you in advance:
Hura500 does not make automated decisions that significantly affect you based solely on automated data processing (profiling) without human involvement. Any decision relating to account suspension or withdrawal rejection is reviewed by a human team before it takes effect.
Hura500 does not sell, rent, or trade member personal data. However, in the normal course of platform operations, there are limited circumstances in which data may be shared with trusted third parties:
All third parties we work with are bound by strict data protection agreements and are only permitted to use your data for the specific agreed purposes. They are not authorized to process your data for their own purposes or to disclose it to other parties.
In the event that hura500 is involved in a merger, acquisition, or sale of business assets, members' personal data may be transferred to the new entity. In such cases, members will be notified in advance via in-platform notifications and their registered email, and your privacy rights will continue to be upheld by the new entity.
Hura500 implements multiple layers of technical and organizational security measures to protect members' personal data against unauthorized access, loss, destruction, or disclosure:
While hura500 takes all reasonable steps to protect your data, no security system is entirely infallible. In the event of a data security breach affecting members' personal data, hura500 will notify affected members within the required timeframe and take appropriate remedial action.
Hura500 uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the hura500 platform. Analytics cookies can be turned off without impacting the platform's core features.
Hura500 retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. The following are our data retention guidelines:
Once the applicable retention period expires, your personal data will be securely deleted or anonymised so it can no longer be linked to your identity. Data deletion is carried out under strict security procedures to ensure no recoverable data remnants remain.
As a hura500 member, you have the following rights regarding your personal data. All privacy rights requests may be submitted to us by email at support@hura500.xyz and will be processed within 30 business days:
Request a copy of all personal data we hold about you.
Request the correction of inaccurate or incomplete personal data.
Request the deletion of your personal data, subject to applicable legal obligations.
Object to the processing of your data for direct marketing purposes at any time.
Receive your personal data in a machine-readable format for portability.
Request a restriction on data processing under certain circumstances during an investigation.
To exercise any of the rights above, please contact the hura500 support team by email at support@hura500.xyz, stating the right you wish to exercise, your account details (username and registered email address), and the specifics of your request. We will verify your identity before processing any privacy rights request to ensure the security of your account.
The hura500 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
Should we discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to:
If you are a parent or guardian who believes that your child under the age of 18 has registered an account on hura500, please contact us immediately at support@hura500.xyz. We will take prompt action to address the situation. hura500 maintains a zero-tolerance policy toward underage gambling.
Hura500 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When we make material changes to this Privacy Policy, we will:
Your continued use of the hura500 platform after an updated Privacy Policy takes effect constitutes your acceptance of the revised policy. If you do not agree with any changes, you have the right to close your account and withdraw all funds before those changes come into effect. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach us through any of the following channels:
All privacy-related enquiries are handled with full confidentiality. We are committed to responding to all privacy enquiries within 48 business hours. For more complex privacy rights requests — such as data access or deletion requests — processing may take up to 30 business days.
This Privacy Policy should be read in conjunction with Terms & Conditions and Responsible Gaming Policy hura500, all of which form part of the overarching agreement between you and hura500. These documents are available at any time on their respective pages.
Hura500 protects your personal data with 256-bit SSL encryption and never sells your information. Register for free and start your Sports Betting and online casino experience — the best in Malaysia.